How Does Using an IT Support Company Improve Your Business?
Technology is currently evolving more rapidly than it ever has before. It’s more important now than ever, as we are emerging into an increasing virtual world, that you have a team or outsource to an IT support company for your technology. Especially if you rely on it for employee productivity or revenue generation.
When productivity is interrupted, it not only effects your bottom line but you are also risking frustration from both your employees and your customers. This can cause potential future loss from bad customer experiences.
Old software like Microsoft Windows 7, also decreases your employee’s productivity; therefore your business productivity. Technology updates enables employees to accomplish more in less time.
Your employees will appreciate an optimised system connection that allows them to complete work faster and move on to the next task.
Help Avoid Cyber Security Attacks
With cyber security becoming more of a challenge to upkeep, some businesses are unsure whether it’s feasible to invest. Many businesses think that only larger companies fall victim to cyber crimes. But SMEs are the most consistent target of a cyber crime.
Cyber criminals often target SMEs, believing they’re not as experienced as a larger organisation with their knowledge on cyber crime, making them more vulnerable as they may not even be aware it’s happening.
In a research collaboration with Cisco and the National Center for the Middle Market – based on data from 1,377 CEOs of small and midsize businesses. 62% of respondents said that their firms don’t have an up-to-date or active cybersecurity strategy, or any strategy at all. According to the National Cyber Security Alliance, 60% of small and midsized businesses that are hacked go out of business within six months. Source – inc.com
User Experience/ Lead Generation
Tech support teams and IT support companies are responsible for handling installation errors, user issues and any other technical problem that prevents the customer from using your product. In essence, tech support focuses on helping customers to use a product more effectively.
A study from The CMO Council found that providing better technical advice and assistance to customers is the number one way companies can improve the product ownership experience for users.
Avoid Legal and Regulatory Compliance Risks
Companies that don’t transition from unsupported software are liable to be fined by Auditors.
SME’s in particular, in this day and age, can no longer afford to assume that they are too small for cyber risks. (See our blog on Cyber Attacks and your Small Business for more info).
Ease of Growth
By outsourcing some elements, the business owner and employees has more time to focus on generating income. Entrepreneurs have long seen outsourcing as a strategy reserved for big business. But technology has made it a more accessible tool for small businesses. For some small firms, outsourcing has made a powerful impact on their growth, productivity and bottom lines.
Have you Maximised Employee’s Ability to Work Remotely?
Successfully Lead Employees During This Time
Having the ability for your employees to work remotely is a huge benefit for companies to invest into.
We can help you:
Support is essential for your employees to limit any downtime or technical issues, allowing them to maximise workflow for the company. Contact us now for more information.
Our personal, hands on approach is why so many of our clients affectionately refer to us as “Their IT Department”.