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IP Telephone Systems

What is VoIP?

VoIP is an acronym for “voice over IP” or “voice over internet protocol.” Simply put, VoIP is a method for taking analog audio signals, like the voice on the other end of a phone call, and turning it into digital data that can be transferred over the internet. It means using your phone service over the Internet instead of through your local phone company. IP phones look the same as traditional telephones. A VoIP phone number looks and works exactly the same as an ordinary phone number. They have all the same major pieces and functions, but rather than connecting to a phone jack, they use an Ethernet connection. Some terms used for this same service is:

  • IP Telephone Systems
  • IP Telephony
  • Broadband Phone Service
  • VoIP

Benefits for Business

Cost Benefits

One of the biggest advantages and why most business avail of this service of using an IP Telephone System over traditional phone lines is the cost benefit. The system utilises Internet Protocol to make calls, instead of using telephone lines.

This translates into Low-Cost-Per-Call on normal calls but also having the ability to make long-distance and international calls without incurring additional expenses. This is a huge benefit for business with international customers and/or suppliers.

Cost is one of the main reasons businesses switch to VoIP however cost isn’t the only consideration for your phone system. It is important for small business to understand a few key things about IP phones.

Easy to Install, Use and Troubleshoot

Since the transfer of voice to digital signals occurs using software instead of hardware, it makes it easier for the entire system to be used, maintained and ease of troubleshooting issues.

There are only a few things you must have in order to avail of using this system:

  1. A computer
  2. Internet connection
  3. VoIP compatible phone (you can also upgrade a phone with a VoIP adapter)
  4. VoIP Software

Having an IT Company to help set up your VoIP will be quicker, more streamlined and more secure. Also having ongoing support should anything in the system fail or have an error will limit any downtime to productivity. With this comes ease of mind and time to focus on your customers.

Portability & Flexibility

If you are using a VoIP, then phone numbers can move easily from employees to employees, so if you have an office reshuffle, the same number comes through to the same employee even if they’re sitting at a different desk or working from home, this is a huge benefit for optimising customer service.

An IP phone can be plugged in and a call can be placed anywhere once there is a broadband connection. This feature allows you to work from any office or from home without disruption to your daily calls.


Every business owner wants their business to grow, and with Landmark, we’ll be there when you do. You have the flexibility and reassurance that your IT services requirement will grow around your business’ needs if or when they change. That means we proactively assess and manage your IT needs on a day-to-day basis. It’s what we do. Our personal, hands on approach is why so many of our clients affectionately refer to us as “their IT Department”. Contact us now for more information.